Next Generation Ticketing in Public Transport

UL's view on Next Generation Ticketing in Public Transport

Public transport operators (PTOs) have a long experience with contactless smartcards and with travelers paying in a contactless way for using public transport services. Coming from cash, paper and/or magnetic stripe tickets a lot of public transport schemes have migrated to contactless automated fare collection systems or are considering to do so. Successful implementations can be found all around the world.

Although details may vary per implementation, all current automated fare collection systems in public transport are setup in a comparable way. Card centric, fare logic implemented in the front-end, closed-loop, proprietary technology and self-issued cards are a few key characteristics that all systems have and that result in well-working, reliable and fast systems.

However, current systems do have their challenges and come at a significant cost level. In the time that decisions about these systems and technology were made no real alternatives existed. But technology has evolved spectacularly over the past years and contactless technology has found its way to payment cards and mobile phones. Also customers, and especially the younger generations, have become more demanding. They expect their smartphone to provide integrated services regarding their public transport usage: real-time, always and anywhere.

In this overarching white paper of the Next Generation Ticketing series, UL explains its vision of the future ticketing system in public transport, based on four pillars: Go Central, Go Open, Go Mobile and Go Interoperable.

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